Telecom
The Telecom industry has seen tremendous change and upheavals in the past decade. The combined forces of deregulation, technology shifts, evolving customer needs and preferences, and convergence of services have primarily driven these changes.
The shift from Wireline to Wireless, evolution from circuit switched networks to packet networks, movement from narrow band to broadband, and impending dominance of data over voice is having a profound impact on the structure and contours in this industry. Success in this industry increasingly depends on how players leverage the above trends to their advantage.
We are witnessing the emergence of Wireless as the most important part of telcos business portfolio. While being a high growth segment, Wireless services constitute a very challenging market, characterized by huge capital investments, rapidly evolving technology, declining ARPUs, unrelenting pressure to launch innovative and compelling applications and services, and managing customer churn. Emergence of pure plays in the VoIP space, pose a challenge to both wireline and wireless operators. Controlling total cost of operations and leveraging existing investments in infrastructure to launch new services are emerging as key success factors for telcos.
We partner with leading telecom companies and help them create next generation telecom solutionsthat offer cost advantage and reduced time-to-market. We have successfully executed large engagements and offer customers the flexibility in consulting, systems integration or solution rollout using various sourcing models.
Our Telecom Practice has successfully executed large co-sourced and outsourced engagements in BSS/OSS Systems Integration, Service/Subscriber Portals, Analytics and Decision Support, IT consulting, and Application Development & Maintenance across geographies.